The short version for parents
- You own the account. Accounts are created and controlled by a parent or guardian. Your athlete's profile exists because you created it, and only what you choose to publish is public.
- Contact details are never public. Your email, phone number, and street addresses are never shown on an athlete's page. Coaches reach you only through messaging inside Players Look.
- Coaches are screened. Coach accounts with a verified school (.edu) email are marked verified automatically; every other coach is reviewed by our staff before they can message any family.
- You can delete everything. You may delete an athlete's profile or your entire account at any time. Public pages come down immediately and stored data, including photos and video, is permanently purged after a short grace period.
- We don't sell data. Not to advertisers, not to recruiting services, not to anyone.
What we collect
Account information: the parent's name, email address, and password (stored as a one-way hash). Coach accounts include name, work email, school or organization, and title.
Athlete profile content you provide: name, graduation year, school, measurables, statistics, schedules, photos, video, testimonials you approve, and news items. You decide what goes on the page and whether the page is public.
Billing: payments are processed by Stripe. We never see or store card numbers — only your subscription status and plan.
Usage information: standard server logs and page-view counts for athlete pages (used to show you how often the page is viewed). View counting uses a short-lived hashed identifier, not a tracking profile.
How we protect athletes
- Parental consent: creating an athlete profile requires an affirmative consent step by the account-holding parent or guardian, which we record.
- No direct contact with minors: coach messages go to the family's Players Look inbox and notify the parent's email. We never publish or share an athlete's personal contact details.
- Address privacy: schedule entries separate the public venue name from the street address; street addresses are never displayed publicly.
- Coach verification: messaging is restricted to verified coaches. Verification is automatic for school (.edu) emails and manual review for everyone else.
- Content screening: messages and public submissions pass through automated screening for abusive language and attempts to move contact off-platform, with staff review of anything flagged.
- Testimonial control: testimonials only appear after the family approves them.
Children's privacy (COPPA)
Players Look is designed for parent-managed accounts. We collect a child's information only with the consent of, and under the control of, the parent or guardian who owns the account. Parents can review everything stored about their athlete from the dashboard, correct it, choose whether it is public, and delete it entirely. To exercise any of these rights or ask questions, email privacy@playerslook.com — we respond to verified parent requests promptly.
Who can see what
Published athlete pages are public web pages — that is their purpose. Unpublished profiles are visible only to your account. Coach search covers only published pages. In your dashboard we show you which verified coaches follow your athlete and every message a coach has sent.
Sharing
We share data only with the service providers required to run Players Look — payment processing (Stripe), email delivery (Amazon SES), and file storage (Amazon S3) — each bound to use it solely to provide their service. We do not sell personal information. We disclose information beyond this only if required by law or to protect the safety of a child.
Retention and deletion
Content stays as long as your account is active. When you delete an athlete or your account, public pages come down immediately and the underlying data — including all photos and video in storage — is permanently purged after a 30-day grace window (kept only so accidental deletions can be reversed). Billing records are retained as required for tax and accounting purposes.
Security
Traffic is encrypted in transit, passwords are hashed with a modern algorithm, staff access requires two-factor authentication, and media lives in private storage served through expiring links.
Changes and contact
If this policy changes materially we will notify account holders by email. Questions: privacy@playerslook.com.